Customer Support Specialist

Location: Remote
Type: Part-time/Flexible

The Role

As our Customer Support Specialist, you'll be the voice of Shorties — the first person our customers talk to when they need help. That's a big deal to us. Every interaction is a chance to make a family feel taken care of, and we want someone who genuinely loves doing that.

You'll be working directly with customers across email, chat, and phone calls — solving problems, answering questions, and occasionally just sharing in the excitement of a parent getting their kid out on the course for the first time.

What You'll Do

• Respond to customer inquiries via email, chat, and calls with warmth, speed, and genuine care

• Resolve order issues, shipping questions, returns, and product concerns — making it easy and stress-free for families

• Help customers find the right products for their kids and their budget

• Track common issues and share feedback with the team to help us keep improving

• Contribute to building out our support processes, FAQs, and documentation as we scale

• Be a genuine ambassador for the Shorties brand — fun, helpful, and family-focused in every interaction

What We're Looking For

• 1–3 years of customer support, customer service, or client-facing experience

• A natural communicator — warm, clear, and personable in writing

• Self-motivated and organized — you manage your time well and don't need someone looking over your shoulder

• A problem-solver who genuinely enjoys helping people

• Comfortable working remotely and collaborating with a small, close-knit team

You'll Thrive Here If You...

• Are driven and self-motivated — you get things done without needing to be pushed

• Like making friends out of the people you work with

• Care about doing good work AND having fun while doing it

• Bring ideas — ways to improve, innovate, or just make things better

• Believe that every customer deserves to feel like family

Why Work at Shorties?

Family first. Full stop. Go make dinner. Take your kid to the dentist. Catch your son's baseball game. We mean it — we're parents ourselves, and we built Shorties around the idea that your family comes first. We're fully remote and radically flexible because getting things done matters more to us than where or when you do it.

We invest in your growth — and there's plenty of it. Shorties is a small team with a massive vision, which means the ceiling here is genuinely high. You won't be a cog in a machine — you'll wear real hats, build real skills, and have real impact. As we grow, so does your opportunity: more responsibility, more leadership, and a career path you actually helped shape.

The people here are your kind of people. We're happy-go-lucky, driven, and genuinely fun to work with. We make friends out of coworkers. We laugh. We celebrate wins. If you're someone who's self-motivated, loves collaborating, and wants to actually like the people they work with — you'll feel right at home. If you're looking for a heads-down, don't-talk-to-me 9-to-5... we're probably not your place, and that's okay.

The perks don't hurt either.

• 🏠 Fully remote — work from anywhere

• 🕐 Part time - Flexible schedule — we trust you to get it done

• ⛳ Free Shorties product + family discounts (yes, your kids will be geared up)

• 🏌️ Golf outings with the team — because how could we not

• 📈 Real growth opportunities — in skills, responsibilities, and leadership

Every set we sell is a family on a course together. Every swing a kid takes is a memory being made. We take that seriously — and we reward the people who do too. Hard work, creative thinking, finding better ways to do things, and being genuinely fun to work with are how you thrive here.

About Shorties Golf

Shorties Golf was born when Jordan went looking for quality golf equipment for his 1-year-old twins — and came up empty. Everything out there was either flimsy, overpriced, or both. So he did what any determined golf-loving parent would do: designed and built a set from scratch.

Shorties Golf exists to make golf a household sport — one backyard, one family, one unforgettable round at a time. We build high-quality kids' golf equipment at prices that don't make parents wince, because we believe the best memories shouldn't have to come with a luxury price tag.

We're a tiny-but-mighty team based fully remote, growing fast, and dead set on becoming the biggest name in kids' golf. We're not there yet — but we're getting there, and we want the right people in the seats when we do.

How to Apply

Send us an email at careers@golfshorties.com with:

• Your resume

• A short note about why Shorties feels like the right fit for you

• Any customer support work you're proud of (examples, portfolio, or just a story that shows who you are)

We read every application. No bots, no auto-rejections. You're talking to real people here — and we'll treat your application like it matters. Because it does.